Communication is at the core of any successful workplace. However, the way we communicate can greatly impact our work environment, productivity, and well-being. According to research by Sharon Newnam and Natassia Goode (2019), communication in the workplace comes in various forms: task-related, relationship-building, and safety-related. Each type of communication plays a vital role in promoting a positive, supportive culture.
How we communicate is getting lost in the noise. We’re seeing a rise in ‘lazy communication,’ where messages are sent hastily, lacking clarity, respect, and focus.While quick and casual communication may seem efficient, it can lead to misunderstandings, unnecessary stress, and ultimately burnout. This issue is particularly significant across generational lines, as each generation has unique preferences when it comes to communication.
Types of Workplace Communication
Effective workplace communication can be categorized into three main types, each serving different functions within an organization:
🧩 Task-Related Communication
What it is: Clear, job-focused messaging that helps people know what to do and how to do it well.
Why it works: It’s proactive, sets boundaries, and respects workloads (3 types of workload) key for preventing overwhelm and burnout.
- Manager Example: “I’ve blocked 30 minutes tomorrow for us to align on next week’s top priorities. Please bring your top 3 tasks, and we’ll sort what’s urgent vs. what can wait. No one needs to be stretched thin.”
- Employee Example: “I’m juggling a few tasks right now. Can we quickly clarify which deliverables need to be done first? I want to make sure I’m prioritizing well and not overcommitting.”
💬 Relationship-Building Communication
What it is: Conversations that foster trust, connection, and a sense of belonging (review our FITT framework to boost connections).
Why it works: Shows genuine care, makes space for mental health, and reminds people they’re valued beyond performance.
Manager Example:“How are you holding up this week really? Let’s grab a coffee or go for a walk. No work talk unless you want to. I just want to connect.”
Employee Example:“I just wanted to say I appreciated your help during that project crunch. Want to catch up sometime this week for a non-work chat?”
🛡️ Safety-Related Communication
What it is: Messaging that supports physical and psychological safety at work. (aligned with our DRAMMA model for rest and recovery, especially Detachment and Autonomy)
Why it works: Normalizes boundaries, prevents digital fatigue, and builds a culture where recovery and rest are respected—not just allowed.
- Manager Example:“It’s okay to log off fully when your day ends. You don’t need to respond after hours. Your recovery time matters just as much as your output.”
- Employee Example: “I’ve started turning off notifications after 6 PM. It’s been helping me recharge better. Just wanted to share in case it helps you too!”
The Rise of "Lazy Communication": A Generational Divide?
In the workplace, communication styles can vary greatly depending on the generation. For example, Baby Boomers and Gen Xers may prefer more formal, structured communication, while Millennials and Gen Z may lean toward quick messages via text or chat platforms. While these differences can contribute to workplace diversity, they can also create friction if not addressed properly.
- Lazy Communication is the opposite of clear, purposeful communication. It is rushed, vague, and dismissive of the recipient’s time and needs. It’s easy to fall into the trap of sending a quick text or email that lacks structure and clarity, especially when trying to juggle multiple tasks. However, this approach can cause confusion and frustration, leading to increased stress and burnout.
- Effective Communication on the other hand isn’t just about being quick or casual. It’s about being clear, respectful, and focused. Taking an extra minute to craft a well-structured email with a meaningful subject line, a concise explanation, and a clear call to action shows respect for the recipient’s time. It reduces ambiguity, which in turn minimizes confusion and stress.
Tailored Strategies to Bring Back Polished Corporate Communication
So, how do we improve communication and prevent burnout in the workplace? Here are a few simple guidelines to follow when communicating at work:
- Use clear subject lines that get straight to the point—help the recipient know what the email is about immediately.
- Start emails with a greeting to show respect and build a positive rapport with the reader.
- Avoid ambiguity by offering a clear solution or next step, not just “Thoughts?” or vague requests.
- Name attachments something meaningful, not a string of random characters or confusing file names.
A Healthy Workplace Begins with Clear Communication
Effective corporate communication is about more than just getting a message across, it is about creating an environment where employees feel respected, supported, and engaged. Whether it’s task-related communication, building relationships, or addressing safety concerns, communication plays a vital role in fostering a healthy and productive workplace.
By addressing generational differences in communication styles and avoiding “lazy communication,” we can reduce ambiguity, prevent burnout, and improve overall well-being. The key is to prioritize clarity and respect in every conversation, no matter the medium or message. Taking a little extra time to craft thoughtful, structured communication helps create a workplace that’s not only more efficient but also healthier and more sustainable for everyone involved.
Let’s bring back polished communication and protect our well-being in the process.
Written By: Sumana Jeddy
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